COVID-19 Reopening Letter
Hear it from Dr. Riordan
We hope this letter finds you and your family in good health. We miss you and are working hard to get things ready for your return! Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal routines. We have made some changes in our infection control procedures so we can get back to creating smiles and caring for you again.
After over 2 months of a mandatory shut down, Governor Cuomo has allowed dentists to perform elective dental procedures. However, our office will be reopening in phases so that we can ensure everyone’s safety and be in compliance with the recommendations made by the ADA, the CDC, OSHA and the NY State Board.
Beginning on June 9, 2020 our office reopened for patients with emergency and urgent dental procedures. After 2-3 weeks we resumed hygiene and cosmetic procedures. We will begin reaching out to you to reschedule appointments that were missed. Also, feel free to send an email, text or call to request an appointment.
These are some of the changes you can expect when you return for your next visit:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked the same questions when you arrive.
- We will take your temperature when you arrive. Anyone with a temperature over 100 degrees will be asked to reappoint.
- Our entire team will be screened (questionnaire and temperature) and tested on a regular basis.
- Hand washing and face coverings are required upon entering the office.
- You will notice our waiting room will no longer offer magazines, children’s books, etc. as those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. This may mean there are fewer scheduling options since we need to reserve early mornings for our higher risk patients.
- Expanded hours of operation will allow us to accommodate all our missed appointments.
- We want to minimize or eliminate your wait time in the reception area. No more than 3 patients will be in the waiting area at a time and please remain 6 feet apart.
- We ask that all patients over the age of 18 arrive without any friends or family members.
- Our clothing will look different. We will be wearing n95 masks, face shields, hair coverings, shoe coverings, scrubs and gowns.
- Your cleaning will be a little different. Manual hand scaling instruments will be used more frequently to reduce the water spray and aerosols.
- There will be air filters strategically placed all around the office and an air disinfection system installed.
- Routinely we will use electrostatic sprayers to apply hospital grade disinfectant in addition to our normal daily infections control measures.
Please keep in the mind this virus is easily killed with soap and water. The best thing you can do is wash your hands often. While we are taking every measure possible to keep you safe, staying home is the only way to eliminate your exposure to the corona virus. If you are high risk or have any concerns we are happy to discuss if coming to the dentist is the right option for you now.
On a personal note, this has been a very trying time for the staff and myself. Never in a million years could I have imagined being closed for months and being forced to lay off my employees. They are like family to me and I could never care for all of you without them. We miss taking care of you and have been worried about your health while we are home. Please be patient with us as we get things up and running. All these changes are new for all of us, and we are trying our best to get used to our new normal.
Lastly, our supply chain of PPE has not returned to a normal flow. Should we at any time not have appropriate gear we will need to return to seeing emergencies only. There will be an infection control fee of $12 for each appointment to cover the cost of all the additional measures that will be billable to most insurance.